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hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role.

Senior Technical Support Engineer

Job Locations UK-London

Role Introduction

We are looking for a customer obsessed Technical Services Engineer ready to take the next step to drive this culture in our teams and to ensure our customers receive excellent service through the management of on-site Technical Services Engineers at client site based operations across one or more customer contracts.

The successful candidate will maintain a focus on Continual Service Improvement by ensuring development of people within their team in both skillset and attributes that encompass the Advanced core values along with identifying opportunities for service improvement and efficiencies.

What You Will Do

• Have a clear understanding of the contracts that you are supporting and understanding of the business areas responsible for delivering them
• Reporting and trend Analysis
• Contribute to customer service reviews
• Develop a strong working relationship with the customer and internal Advanced teams (including being a point of escalation)
• Collaborate with other teams to ensure service excellence is delivered.
• Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.
• A proactive approach to self and team development
  
  

• Excellent people management skills with the ability to drive and maintain a positive culture.
• Ability to analyse data and design proactive and driven solutions which will enhance performance / efficiency and the customer experience
• Work to tight deadline and proactively manage multiple work streams
• Strong Customer and Communication Skills at all levels
• Demonstrate strong leadership skills to mentor and develop your teams
• Dedicated to the Advanced core values
• Strong technical skills for supporting customer needs across multiple sites
• The ability to travel UK wide to visit client sites to attend customer and colleague meetings
  
  

• Annual Leave - 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme - Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace
  
  

• Development Programmes - From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success
  
  

• Pension Scheme - Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance - Providing you with support and assistance when you need it most
  
  

• Performance & Talent - Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
  
  

• MatchIt! - Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time - Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven - donate the pennies from your pay check to help make a difference without lifting a finger
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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