Overview

Server and Storage Engineer role at Carnival UK providing operational support to all systems and platforms, third line support to the Technology department, and input to project activities. Acts as a subject matter expert for areas including incident and problem management, proactive maintenance, and implementation of new technologies.

Responsibilities

• Ensure support requests are handled according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, in collaboration with users, staff, and suppliers as appropriate.
• Coordinate activities with 3rd party vendors providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors.
• Work closely with IT colleagues (service desk, other third-line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved.
• Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, incident and problem investigation, and root cause analysis.
• This role is positioned at CUK09 level and is available on a full-time, fixed-term basis for 12 months with hybrid work including up to two days from home.

Qualifications

• Proven experience in a Server Engineer or 3rd Line support role.
• Understands IT concepts and architectures and the principles and processes of delivering IT services.
• Forward-thinking with strong planning skills and a high level of interest in technology-driven solutions.
• Experience with Cloud Services (e.g., AWS / Azure).
• Experience with VMware products (e.g., vSphere, vCentre).
• Experience with Dell VXRAIL or similar Hyperconverged Infrastructure (HCI) solutions.
• Experience with LAN/WAN technologies in large, complex enterprise networks.
• Ability to work in fast-paced technical environments with competing priorities.
• Experience with IT Service Management systems.
• Experience supporting technologies including Windows Server 2012–2025 / RHEL 8–9, Active Directory, Group Policy, VMware vSphere, core Wintel services (DNS, DHCP, DFS, WSUS, WINS).
• Strong understanding of Backup and Disaster Recovery principles for business continuity.

About Carnival UK

Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. We celebrate diversity, equity and inclusion and strive to create an inclusive environment where everyone can thrive.

Benefits

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Company paid Health Cash Plan and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab-and-go meals
• Discounted retail and leisure via discounts portal
• Contributory Defined Contribution Pension scheme