Overview

Join to apply for the Service Desk Automation Engineer role at Klipboard.

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With experience in ERP/SaaS solutions, Klipboard serves wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

We join a global IT team, supporting end users from all regions. You will help shape and develop the services we provide as they continuously improve and evolve.

We have introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home, combining office collaboration with remote work.

Key Responsibilities

• Provide exceptional network, hardware and software/application support to employees via Email, Telephone, Microsoft Teams and in person.
• Document IT processes, procedures, and solutions for use by others.
• Work with the team and other departments to assist in developing automated ITSM processes.
• Provide end-user training of applications as part of an onboarding process to new employees of Klipboard.
• Collaborate with colleagues across different time zones and cultures, projecting a professional image at all times.
• Enjoy a dynamic work environment with the potential of rotating shifts that offer flexibility and variety. This may include evenings and weekends.
• The potential of undertaking 24/7 on call with compensation.
• Candidates will have the opportunity to travel to other Klipboard office locations, where necessary.
• Be a key part of project work where required, working closely with the IT infrastructure and IT Security teams.
• Any other duties as requested that are commensurate with the role.

Skills, Knowledge and Experience

• Excellent communication and interpersonal skills.
• Proven experience as an IT Support Analyst or similar role covering:
• Windows 11
• Active Directory
• Microsoft 365/Entra
• End user device deployment and management
• Ability to investigate unfamiliar problems and generate an effective solution in a systematic and logical manner
• Ability to work effectively as a member of a team, and also to organise and manage their own workload
• Ability to work across different time zones and adapt to diverse cultural environments
• Exposure/knowledge of: Tanium, ServiceNow ITSM, ITIL V4 framework, administration of MacOS in an enterprise environment, Microsoft Intune/Endpoint Management
• Understanding of networking/infrastructure with CompTIA or similar qualification

Company Info

You may have seen from our recent posts that our company name is Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard, bringing together expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices across the world and welcome talented individuals to join our growing teams. We are entering an exciting next chapter with a flexible hybrid work policy described above.

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. We currently accept CVs only from agencies on our PSL with assigned positions. Do not forward resumes to our careers site or to Klipboard employees as this does not constitute an introduction and Klipboard will not be liable for any fees related to unsolicited resumes.

#LI-Hybrid

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

Referrals increase your chances of interviewing at Klipboard by 2x

Nottingham, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.