Overview

Join to apply for the Service Desk Engineer French role at TieTalent.

We’re hiring: Service Desk Engineer (French Required). Work location: Sheffield (Hybrid). Salary: Up to £28,500.

Responsibilities

• Resolve technical issues related to desktops, laptops, printers, and applications.
• Troubleshoot and manage networks and servers.
• Follow Littlefish standards and meet customer-specific SLAs when handling technical queries.
• Provide clear communication with customers to ensure issues are resolved swiftly.

Qualifications

• Fluency in French is required; this is a key aspect of the role.
• Previous experience in a 1st or 2nd line IT service desk role or a similar technical position.
• Experience with ITSM case management software.
• Knowledge of remote support tools for diagnostics and troubleshooting.
• Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks.
• Familiarity with MS Office Suite, Anti-Virus, Print, and Laptop/PC Hardware.
• Excellent customer service skills with a focus on problem-solving and communication.

What we can offer you / Benefits

• Referral Bonus: Earn £1000 when you refer a friend to join us!
• Endless Learning: Access to LinkedIn Learning with over 16,000 tutorials to grow your skills.
• Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on general healthcare services.
• Casual Dress Policy: Come as you are.
• Company Pension Scheme: Plan for the future.
• Social Events: Team outings and company-wide celebrations.
• 25 Days Annual Leave + Public Holidays
• Purchase & Sale of Annual Leave: Need extra days off? We’ve got you covered.

Life at Littlefish

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

• I am High Performing — I raise the bar, we strive for service excellence.
• I am Passionate — We build team success and celebrate together; we care about the people we work with.
• I Have a Can-Do Attitude — We are not afraid to challenge the status quo and get stuff done.

So, if you feel you can make a tangible difference, apply today and join us on this journey.

We aim to be inclusive: Here at Littlefish we strive to be a place where everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you have concerns about any difficulties you may face during your recruitment process so we can adjust accordingly.

Part of our application process includes a set of Equality, Diversity and Inclusion (ED&I) questions. Please note that each question has a “prefer not to say” option.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet