2nd Line Support Engineer – Up to £40,000 – Financial Services - London Overview: A global British FTSE250 financial services company are looking to recruit an experienced 1st/2ND Line Support Engineer to be based at their London office. This is an exceptional opportunity to grow and develop your skills within a highly reputable, globally recognised organisation, gaining valuable experience in a dynamic and professional environment.This is a full-time, office-based position requiring five days per week in the office. The role includes participation in an on-call rota, which is factored into the salary. Role & Responsibilities: Incident Management : Act as a primary contact for end-user incidents and service requests, ensuring efficient triage, troubleshooting, and resolution. Documentation : Maintain and update accurate knowledge base documentation quarterly. Ticket Execution : Handle tickets and requests using best practices, maximising the adoption of IT services and applications. Problem Management : Work with the Lead IT Operations Administrator to identify trends and potential problems to enhance service delivery. Hardware Support : Ensure operational functionality of computers, printers, and peripherals, as well as assist with hardware and software maintenance.

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