Overview

This is a PAYE contract role with a leader in the Fintech space. It is a hybrid position requiring on-site work in the London hub 3-5 days per week to provide essential IT support.

Responsibilities

• Provide in-office support for the London hub, ensuring a seamless experience for all users.
• Troubleshoot a wide range of hardware and software issues across macOS, iOS, Chrome OS, Windows and Android.
• Support critical SaaS tools and manage on- and off-boarding processes.
• Document and refine IT procedures to boost efficiency across the organization.
• Act as a key technical point of contact for local product and operations teams.
• Assist with logistics and vendor coordination alongside the IT Procurement team.
• Handle initial troubleshooting for network connectivity, AV and desk setup issues.

Candidate Requirements

• Proven technical support experience across multiple operating systems.
• Experience with a ticketing system such as Jira Service Desk.
• Mid-level networking knowledge and strong troubleshooting abilities.
• Solid administration skills in Google for Business, Atlassian, Okta, Jamf and Slack.
• Demonstrable experience with root cause analysis.
• Excellent communication and time management skills.
• Experience project managing medium-scale rollouts is a nice-to-have.
• Familiarity with scripting and automation is advantageous but not a prerequisite.
• Experience working in an agile environment.
• Contract: PAYE Inside IR35.
• Hourly rate: £29.68 – £35.44 p/h (£237-£283 a day) - contract initially until 31/01/2026.
• Days onsite: 3-5 days a week based on need; otherwise hybrid.
• Location: London.
• Interview times: ASAP.

Contract & Employment Details

• Employment type: Full-time ( PAYE contract ).
• Job function: Information Technology.
• Industries: IT Services and IT Consulting and Financial Services.

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