Our client is a global company of advanced textiles and materials processing company. Our core business is the world's leading producer of custom-designed fabrics and belts essential to the production of paper, tissue, and cardboard.

We are looking for a Service Engineer to work within our busy team, to act as the link between our business and our UK customers. Your time would largely be spent in paper mills across the UK responding to customer needs and ensuring that their expectations are met.

The main duties include:

Listen and get the customer needs and expectations Provide offers and solutions to our customers Provide designers the needed information to offer the best PMC solution Analyse the market size, actors and trends Market intelligence Collect and record data from paper machines and carry some statistical analysis. Should be able to advise machine settings to optimise the performances of our product on the machine. Report the customer needs and expectations to the technical and sales group. Identify business opportunities, particularly new applications for existing products. Identify and report changes and trends occurring within the existing market that could potentially affect Albany's future business direction. Understand and be able to communicate relevant technical and economic features of the products and services offered to our customers. Handle customer complaints. Carry out machine surveys on the pape...