Service Engineer

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Overview

Service Engineer role at TieTalent

We’re working with a leading technology business in East Sussex looking for a Service Engineer to join their Field Service team. This is a full-time, hands-on role focused on supporting, installing, and maintaining highly specialised scientific equipment used across the UK and internationally.

This is an excellent opportunity for someone with a mechanical or electrical engineering background who enjoys problem-solving, working with customers, and travelling as part of their job. Over 50% of the role involves travel across the UK and regularly overseas to EU, non-EU countries, Russia, the Far East, the Middle East and the USA. You must be able to travel freely to these countries.

Location: Laughton, East Sussex

Travel: 50%+ UK and regular international

Work Hours: 37 hours/week

Key Responsibilities

  • Diagnose, repair, and service scientific instruments both on-site and in the field.
  • Provide remote technical support via phone and email.
  • Install Cryo Transfer systems and train customers in their use.
  • Liaise with customers and internal teams to coordinate logistics and escalate issues.
  • Promote service parts and maintenance contracts.
  • Maintain detailed service records and support performance tracking.
  • Occasionally support product testing and assembly.

Required Skills & Experience

  • HNC/HND (or equivalent) in Mechanical or Electrical Engineering.
  • Strong hands-on ability with tools, wiring, soldering, and diagnostics.
  • Experience interpreting engineering and circuit diagrams.
  • Comfortable using test equipment (multimeters, micrometers, etc.).
  • Excellent customer communication and problem-solving skills.
  • Full UK driving licence
  • Valid passport required; travel to EU, non-EU, Russia, Far East, Middle East and USA. You must be able to travel freely to these countries.

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Engineering and Information Technology

Industries

  • Technology, Information and Internet
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Location:
Lewes, England, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
Engineering

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