The key aim of this role is to support Flooid in ensuring customers receive the right level of service by maintaining, improving, visualising, troubleshooting and delivering technical cloud environments for our highest profile customers

You will act as a key technical resource for the Operational teams as well as relying on SMEs for individual areas and specialisations.

You will collaborate with teams from across the business to ensure that customer systems are performant, reliable, resilient and secure even during periods of rapid change.

Responsibilities:

• Acting as a key technical resource on cloud environments and related operations for both planned and reactive work

• Working on complex technical activities such as incidents, deployments, problems, DR failovers and similar complex changes with both a hands-on approach and a longer term, strategic mindset.

• Acting as an escalation point for technical issues where required

• Liaising with customers on technical and operational issues and improvements. Working closely with stakeholder teams to ensure a joined-up approach

• Ensuring technical documentation & procedures are up to date and create / edit and improve these on a regular basis

• Working to automate & script as much of the team's activities as possible and review with line manager frequently

• Helping the team achieve KPIs and SLAs that span multiple teams, customers and tech stacks

• Representing the technical and operational interests with multiple stakeholders, including significant global customers and ensuring the right decisions are made to ensure stability and availability

• Ensuring you have the right mix of skills for both current and future scenarios and working to develop these as required

• Identifying and implementing continual improvements and drive these activities to their conclusion

• Managing technical aspects of change for multiple customers. This includes change approvals, CAB process and delivery of changes

• Taking part in an out of hours rota to help Flooid deliver services on a 24/7 basis, where required

We want our people to embrace opportunities and to grow with our business. Although this is a general summary of the main responsibilities of the role, you may get involved in other activities and so should not consider this to be an exhaustive list.

You will need to bring:

• In depth technical expertise and experience within a similar role

• Experience of working as part of mixed technical teams, spread across regions, time zones, support rotas and follow the sun approaches

• Experience in at least 3 of the following:

1. Google Cloud Platform
2. Kubernetes
3. Networking (including VPN, firewall & routing)
4. Java / Apache support & troubleshooting
5. Other cloud platforms (eg Azure, AWS)
6. Linux OS / Windows OS
7. Linux automation and scripting

• Excellent stakeholder management and ability to work with a variety of people and teams at different levels.

• Dynamic and proactive approach to resolving issues

• Working understanding of ITIL and experience of working with processes that span multiple teams and departments

Salary: up to £41,000

• Flexible working– To help you manage your personal responsibilities and interests, we offer a range of flexi-working options, including hybrid working, as well as balancing your work responsibilities with other priorities, like picking up your children, caring for an aging parent or attending important events.

• Holidays– We operate a flexible holiday allowance scheme, we recommend employees take around 25-30 days holiday plus public bank holidays per year.
• A flexible pension– We help you prepare for the future with a salary sacrifice pension and annual personal pension reviews with our external partner
• Company sick pay –We offer piece of mind when you are ill with an enhanced Company Sick Pay policy
• Family benefits– We offer a range of support and benefits including enhanced maternity, adoption and paternity pay, enhanced paternity leave and shared parental leave
• Electric Car salary sacrifice scheme– An easy to manage and affordable way of leasing a zero-emission electric vehicle
• Online learning platform –We offer full access to Udemy for all employees, which offers a variety of technical, business and personal development e-learning courses.
• Financial, physical and wellbeing support– To help keep you at your best we provide our team with a health cash plan and if the worst should happen, we have a life assurance scheme
• Access to a discount platform– Treat yourself with discounts and rewards from hundreds of leading retailers, restaurants, and destinations
• Professional subscriptions– We offer reimbursement for professional subscriptions to a relevant institution if it’s required to perform your job role
• Charity giving– support a charity of your choice by gifting money directly from your payroll, saving the national insurance contributions you need to pay
• Cycle to work scheme –Make the most of this tax efficient scheme to improve your commute to work
• Rewarding long service– We provide gifts to our employees who achieve milestone years of service working as part of our team

If you believe you have the skills and experience to carry out this role, although feel you do not meet 100% of the criteria, we encourage you to apply anyway! Research suggests that certain groups of the population will apply for a role if they meet 60% of a roles requirements, while others will only apply if they hit 100% - we encourage applications from anyone with the skills, experience and attributes that will make you a great addition to both the role they are applying and the company overall.

Flooid Ltd. is an Equal Opportunities employer. We are dedicated to fostering, cultivating and preserving a culture of diversity, equity, inclusion, and belonging.