Overview

Job Title : Service Reliability Engineer

Summary of the Role

Assume technical leadership on the Operational environment for the entire range of IT Infrastructure and Software layer deployments. Contribute to and implement standard operating procedures for BAU activities. Work with cross-functional teams to address and identify opportunities that will translate into increased efficiency, standardisation, and defect prevention.

Contribute to and maintain Knowledge Base articles that can be a reference for IT operations at the global level.

Deploy latest generation solutions (Full IT Stack) at customer sites.

Embrace the Change Management process and advocate its importance throughout the organisation.

Accountabilities

• Testing, deploying and configuration of new systems.
• Defining and contributing to routine system maintenance procedures.
• Proactively identifying faults both remotely and occasionally at sites. Able to cover a 24/7 on-call (currently on a 1:5 basis), responding to escalated incidents and guiding/performing break/fix activities when errors and faults occur within SLA.
• Liaising with customers when on site, remotely and proactively communicating with the global ITOps community, providing visibility and insight on escalating issues and identifying areas where service can be improved.
• Providing on-site early life support and training peers and other support teams on the full IT and Software stack.
• Proactively analysing system performance.
• Participating in the development of Technical Support Specialists through supervision, coaching and upskilling sessions, generating a culture of accountability for actions.
• Creating, updating and maintaining documentation and contributing to training materials.
• Being compliant with company policies including Health and Safety, vehicle use, expenses, etc.
• Ensuring that Environment and Health & Safety is integrated into all activities and adherence to EHS Policy & Procedures as well as ISO 9001, ISO 14001 and ISO 45001 compliance is strictly maintained. Complete all compulsory training related to them.
• Complying with the information security and data privacy policies and procedures adopted by Vision-Box. Reporting any information security or data privacy incidents or weaknesses immediately. Complete all compulsory training related to information security and data privacy.

Desirable Skills and Competencies

• You have experience with Windows Server and Linux (Ubuntu, RedHat) administration.
• Good understanding of virtual servers (VMware) and high availability infrastructure.
• You’re familiar with containerisation tools like Docker and Kubernetes.
• You have knowledge of the HTTP protocol and scripting languages such as PowerShell, Python, and Bash.
• You’ve worked with monitoring and logging tools like Prometheus, Grafana, ELK Stack, and RabbitMQ.
• You enjoy problem-solving and investigating complex issues, and you remain calm and composed in high-pressure situations.

What We Can Offer You

A critical mission and purpose - At Amadeus, you\'ll power the future of travel with a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

Are you the one we’re looking for? Apply now!

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.