OverviewScale G12-month fixed-term contractLocation: Leeds or LondonTechnology DirectorateThe Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank's stated objectives. Job DescriptionThis is a fixed term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank's new approach to its document and records management system.The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft Purview extended with a custom Azure Cloud solution to meet the Bank's records management requirements. We are currently in a pilot phase, and the successful candidates will support the organization during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends.This is an ideal opportunity if you are passionate about empowering people to be more productive and delivering a modern workplace experience at pace. This will be truly revolutionary for the Bank, and an opportunity to quickly leave a lasting legacy on a critical UK institution. Flexible WorkingThis role is open to flexible working patterns, which include:Job shareFlexible start and end time to each dayPart timeCompressed hoursA 40% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks. A Day in the RoleA typical day starts with a team stand-up meeting where you'll discuss tasks for the current sprint and seek help with challenges. You will advise 1st and 2nd line support on SharePoint Online and Microsoft Teams tickets. You will attend the weekly operations meeting to review support cases across the department. If in the office, you may have lunch in the canteen with colleagues. In the afternoon, you might review the support guidance for a new feature that the delivery team will roll out, and handle a support call related to saving a document in SharePoint. You will document the fix to benefit others and may investigate complex issues with sharing documents over Teams, possibly raising a Microsoft escalation for the issue. Your responsibilitiesYour responsibilities may adapt depending on the needs of the team. These could include:Engaging with external, 3rd party vendors for support purposes, and ensuring we drive value from our services.Providing training to end-users and internal SharePoint champions on best practices, features, and functionality.Participating in continuous improvement initiatives to enhance the performance and usability of SharePoint environments.Ensuring visibility of our solutions using reporting and monitoring tools.Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products. This could include completing service requests and resolving incidents and problems. Role RequirementsMinimum CriteriaWe are interested in candidates with demonstrable experience of the following:The M365 suite of applications including:Advanced proficiency in configuring, managing, and troubleshooting SharePoint Online, OneDrive for Business, and Teams, including architecture, governance, security models, content management, channels, and search.Experience with PowerShell and Windows PowerShell scripting for automation and administration tasks.Deep understanding of user identity management in a hybrid AD environment.Experience working as part of a third line support team:Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently within Service Level Agreements.Experience documenting solutions and creating knowledge base articles for end-users and IT colleagues.Ability to raise and manage support cases with external vendors for complex issues. Essential CriteriaWe're looking for someone who:Embodies our values and is a role model to others, prioritising diversity and inclusion.Collaborates well with others, building effective relationships with stakeholders and technical teams.Has strong interpersonal and communication skills, empowering others by sharing knowledge and crafting clear documentation for IT colleagues and end users.Delivers support work within SLAs and to a high standard.Is proactive in identifying and addressing knowledge gaps through research.Experience working on an on-call support rota. Desirable CriteriaIt would be beneficial, but not essential, to have Microsoft accreditation and/or experience with:Document and Records Management.Azure application management and updates, including user management and M365 Groups knowledge.Developing and maintaining Power Automate Flows and Power Apps solutions.Configuring, maintaining and performing backups/restoration for Teams and SharePoint Online.Experience supporting large-scale migrations to SharePoint Online.Experience using ShareGate or similar migration tools.Familiarity with Agile methodologies (Scrum/Kanban).ITIL practices and service management.Azure Information Protection / Microsoft Purview Information Protection.Data Rights Management.Windows Server administration and support.Understanding of Group Policy Objects in a hybrid AD environment. Don’t hesitate to apply if you don’t meet all essential criteria. We value diverse perspectives and contributions. Note that the Bank has a robust ITIL Change Management process and requirements to work on live systems; evenings and weekend work may be necessary. Payment for this is included in base salary with no extra remuneration. Inclusion and Workplace CultureOur Approach to Inclusion: The Bank values diversity, equity and inclusion. We aim to reflect the society we serve and create an inclusive culture where all colleagues feel valued and respected. We welcome flexible working and adjustments in recruitment as needed. The Bank supports a balance of home and office work with a minimum 40% office presence per month unless agreed otherwise. We are proud to be part of the Disability Confident Scheme. Salary and BenefitsSalary information:Leeds circa: £40,320 - £45,360London circa: £44,800 - £50,400Benefits include a pension, discretionary performance award, 8% benefits allowance, annual leave, private medical insurance and income protection, and other flexible benefits. National Security VettingEmployment is subject to National Security Vetting and security checks. Further information will be provided to the successful applicant, in line with Bank policy and privacy notice. Application ProcessThe role closes on Thursday 2 October. The assessment process includes two interview stages. Please apply online and ensure all questions are fully answered; applications with incomplete mandatory questions may not be considered. About UsWe are the Bank of England, the UK’s central bank, focused on monetary and financial stability. We promote collaboration, flexible working, and an inclusive culture. Join us to contribute to public service and a rewarding compensation package.The Bank uses and protects applicant data in line with data protection law. Details are provided in the recruitment privacy notice. #J-18808-Ljbffr