Site Reliability Engineer (SRE) - Emerging Technology and Innovation (ETIV) - AI

In this role, you will join a growing team to work with a wide range of experienced engineers, product managers, and production support specialists supporting our Group AI offering (e.g., speech transcription, translation, knowledge management) for scaled consumption across our Group Business and Functions.

As an SRE you will contribute to the stability, scalability, and automation of our cloud-based production environments and play a key role in ensuring our services are reliable and high-performing. You will be passionate about both software engineering and operations.

In This Role, Duties Will Include

• Maintaining and supporting production systems, ensuring high availability, reliability, and scalability.
• Assisting in implementing SRE best practices including monitoring, alerting, SLOs/SLIs, and incident response.
• Deploying, configuring, and managing containerized applications using Docker and Kubernetes.
• Contributing to CI/CD pipeline development and configuration to streamline development and deployment processes.
• Automating repetitive tasks and processes using scripting languages such as Python, Bash, or Go.
• Collaborating with development, QA, and operations teams to address issues and drive improvements across the stack.
• Participating in on-call support rotation and help resolve incidents in a timely manner.
• Documenting procedures, configurations, and post-incident reviews to foster a learning culture.

Technical

• SRE/DevOps/Production Support
• Containerization technologies (Docker, Kubernetes, Istio, Helm)
• Cloud platforms (AWS, Azure, or GCP).
• Monitoring and logging tools (e.g., Prometheus, Grafana, ELK, Zipkin, Jaeger, Datadog, etc.)
• CI/CD tools such as Jenkins, GitLab CI, or similar.
• Kubernetes GitOps practice and tooling, such as ArgoCD, FluxCD or Tekton
• Scripting/programming - Python, Bash, Go, or comparable languages
• Linux system administration and networking fundamentals

Behavioural Skills

• Customer Orientated
• Outcome Orientated
• Problem Solver

Cognitive Skills

• Divided attention
• Quantitative
• Critical thinking
• Collaboration
• Logic and reasoning

This role is based in Sheffield on a hybrid basis.

We are committed to creating diverse and inclusive workplaces. We encourage applications from all qualified candidates and will provide reasonable accommodations during the recruitment process where needed. If you have a need that requires accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk.

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500