Software Support Engineer Cowes, Isle of Wight (Office-based) Approx £46k + bonus + healthcare + pension + 25 days holiday Permanent | 37 hours per week

Are you a tech-savvy problem solver with a background in software and systems engineering? If you're motivated by delivering exceptional customer service and want to play a key role in supporting advanced software solutions used worldwide, this is the opportunity you've been waiting for.

In this crucial role, you'll provide high-quality support to end-users and engineers as they deploy, operate, and get the most from mission-critical software. You'll proactively troubleshoot, deliver training, and ensure software systems are healthy, efficient, and secure.

Key Responsibilities

Provide expert support, troubleshooting and guidance for end-users and engineers (remotely, by phone, or onsite) Reproduce, diagnose, and resolve software/system issues quickly and accurately Plan and implement system health and preventative maintenance measures Create and deliver engaging training courses for users and engineers Develop and update best practice guides, FAQs, and knowledgebase articles Deploy, configure, and update software solutions to customer sites Liaise with development teams on feedback and continuous improvements Stay updated with new product releases and technologies Travel internationally as needed to support customers and colleaguesKey Skills & Experien...