Solutions Engineer @ £30M Fintech

I’m working with a rapidly scaling SaaS business that is building out its customer-facing technical function and looking to make a foundational hire: a Junior Solutions Engineer. This is a unique opportunity for someone early in their career to step into a role at the intersection of technology, product, and customer success, in a company that is still at the exciting early stages of its journey.

The successful candidate will play a pivotal role in shaping the customer onboarding and implementation process, working closely with Product and Go-to-Market Engineering teams to design solutions that help customers unlock value quickly. This is not just a delivery role, it’s a chance to help build the playbook for how onboarding and solutions engineering are done in a business that is scaling fast and aiming to define a new category.

Key Responsibilities

• Manage the customer implementation lifecycle, from signed agreement through to go-live.
• Translate complex customer requirements into the product’s data model and workflows.
• Provide expert guidance to customers, accelerating their onboarding and optimising their use of the platform.
• Act as a conduit for customer feedback into the Product and Engineering teams, helping shape the future roadmap.
• Contribute to building the frameworks and best practices that will support future hires in the function.
• 5 days a week in London office

Candidate Profile

• 1–4 years’ experience in a technical or analytical role such as implementation management, solutions engineering, product analysis, or data analysis within a high-growth or entrepreneurial environment.
• A strong technical background, either through a STEM degree, technical side projects, or experience working with complex products/teams.
• Entrepreneurial mindset with the ability to take ownership of problems and deliver outcomes at pace.
• Excellent communication skills and a high attention to detail.
• Comfortable engaging with both technical and non-technical stakeholders.

This role will suit you if you…

• Enjoy working directly with customers on detailed technical implementations.
• Thrive in small, fast-moving teams where there is ambiguity and constant iteration.
• Are excited by the chance to help shape the foundations of an implementation function.
• Want exposure to critical product and company decisions still ahead.
• Can manage multiple customer projects simultaneously and adapt quickly to shifting priorities.

Salary - £50k - £70k + equity