Specialist Engineer - Voice Platform Support (Assembly, Bristol, United Kingdom)Why this role matters We’re seeking a highly motivated and innovative Specialist Engineer to support the rollout and evolution of a new product within the EEoP, embedded in BT Business’s IPCOMMS platform. This is a pivotal opportunity to shape how we deliver strategic voice services to over 1.5 million customers. You’ll be a key player in:•    Driving innovation across the EEoP product lifecycle, identifying opportunities to improve how we work and deliver.•    Implementing automation to streamline operations and reduce manual overhead.•    Redefining processes to enhance service reliability, scalability, and speed.•    Challenging existing models and introducing smarter, more efficient ways of workingKey Responsibilities:•    Provide expert-level support for EEoP services within the IPCOMMS platform, ensuring robust performance across both model and production environments.•    Rapidly diagnose and resolve technical failures using deep technical knowledge and problem-solving skills.•    Deliver specialist support across products, platforms, and services, ensuring seamless service for internal and external customers.•    Collaborate with engineering and product teams to embed automation and continuous improvement into the EEoP delive...