OverviewTechnology & Engineering Division Senior Advisor — We’re looking for an experienced Support Engineer to join the Global Support team of a market-leading SaaS company and help resolve platform technology issues.As a Support Engineer, you’ll provide technical support to business customers who are using the platform. You’ll develop and maintain deep expertise in the suite of products and troubleshoot and resolve high-level support cases. You’ll also create and maintain knowledge articles related to the resolution of customer-reported problems and execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments.To be successful in this role, you’ll needFamiliarity with the Agile software development lifecycle and experience providing technical software support for a B2B software company.Experience with incident tracking or CRM systems such as ServiceNow, Salesforce.com and experience using a software defect tracking system such as JIRA.Experience supporting a UNIX/Linux environment (preferred).Strong problem-solving and troubleshooting skills.The OfferThis role offers an annual salary of £41,000 per year.It’s a Hybrid role, so 2-3 days a week onsite (free parking is available).Interested, apply today for immediate review of your CV. #J-18808-Ljbffr