Join to apply for the Support Engineer role at Heidi Health.

Heidi is on a mission to halve the time it takes to deliver world-class care. By 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients globally. Built for clinicians, by clinicians, Heidi brings together a diverse team of engineers, medicos and designers to deliver fast, high-impact solutions in healthtech.

We achieve in 6 months what it takes competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week. With our recent funding, we’re accelerating global growth, starting in the UK, US, Canada and Europe.

The Role

As a Support Engineer, you’ll leverage your technical expertise to troubleshoot and resolve challenges, contributing to the growth and success of our AI scribe in the UK market.

What you’ll do:

• Provide exceptional customer support by understanding customer needs, resolving issues efficiently, and ensuring customer satisfaction.
• Perform in-depth analysis of technical issues reported by customers.
• Collaborate with engineering and product teams to understand, reproduce, and resolve complex technical problems.
• Provide timely and accurate responses to customer inquiries, ensuring issues are resolved within agreed service levels.
• Fix product issues and bugs, ensuring high-quality and reliable product performance.

What we will look for:

• Strong communication skills and a customer-centric mindset.
• Ability to explain technical concepts to non-technical users in a clear, empathetic manner.
• Eagerness to contribute to product improvement.
• Some experience with Python, React, Node, FastAPI, MongoDB.
• A proactive person who thrives in a fast-paced startup environment, able to collaborate with an international team dedicated to creating AI experiences in healthcare.
• Ideally 2+ years’ experience in a support engineer role.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast.
• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:
• We will stop at nothing to improve patient care across the world.
• We design user experiences for joy and ship them fast.
• We make decisions in a flat hierarchy that prioritizes the truth over rank.
• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us?

• Flexible hybrid working environment with 50/50 split.
• Additional paid day off for your birthday and wellness days
• Personal L&D budget up to $1,000 p/a
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company
• The opportunity to make a global impact as you work in one of Australia’s leading healthtech startups
• Fast-track your startup career if you make an impact quickly

Help us reimagine primary care and change the face of healthcare in Australia and around the world.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development and Technology, Information and Media

Note: This posting excludes boilerplate site notices and extraneous location postings to focus on core responsibilities and qualifications.