Support Engineer

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Company description: ClearCourse Job description: Support Engineer Location: Warwick - Office based Brand: Intelligent Golf Job Type: Full Time Role Description: ClearCourse is a market-leading technology group, providing innovative software and payments solutions that help businesses of all sizes thrive. IntelligentGolf, part of the ClearCourse family, is the UKs leading provider of golf club management software, supporting hundreds of clubs with everything from competitions and handicapping to membership and payment solutions. We are seeking a motivated and enthusiastic Customer Support Specialist to join our Warwick-based team. In this role, you will assist customers with enquiries and requests, manage support cases via our helpdesk system, and deliver training to ensure customers make the most of their IntelligentGolf solution. This is a fantastic opportunity for someone who is passionate about golf, enjoys problem solving, and wants to be part of a friendly, hardworking team. Key Accountabilities: Resolve customer support queries via telephone, email, and online helpdesk

Escalate and document development requirements where needed

Manage data entry into CRM and helpdesk systems

Support customer implementation projects

Deliver customer training sessions on system use

Work with a customer retention plan to build strong client relationships

Required Skills & Experience: Strong IT and web skills, with a good aptitude for problem solving

Comfortable working under pressure with excellent attention to detail

Clear, professional, and accurate written communication skills

Excellent telephone manner with a customer-first approach

A knowledge of golf is essential

Flexible, enthusiastic, and able to fit into a small but efficient team

Willingness to embrace the culture of a hardworking, fast-paced environment

Desired Skills & Experience: Previous experience in customer service (any industry)

Behaviours & Attributes: Ability to work independently and collaboratively

Strong motivation and a proactive approach

Confident, positive, and assertive attitude

Benefits: At ClearCourse, we believe in creating an environment where colleagues can do their best work. As well as a competitive salary, we offer: 25 days annual leave + bank holidays

Life Assurance and private medical cover

Enhanced maternity, paternity, and adoption pay

Generous training budgets and investment in your career development

Employee wellbeing support, including access to mental health services

Opportunities to join ClearCourse employee resource groups

Hybrid pension scheme

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Location:
Gb
Job Type:
FullTime
Category:
IT

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