Join to apply for the System Support Engineer (12 month FTC) role at KBR, Inc.

4 days ago Be among the first 25 applicants

Join to apply for the System Support Engineer (12 month FTC) role at KBR, Inc.

About KBR And The Project

KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.

Title

System Support Engineer (12 month FTC)

This is role is a 12 month FTC

About KBR And The Project

KBR are a global technical solutions provider with 28,000 employees worldwide, with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better, safer and more sustainable world.

KBR’s Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios, including the external supply chain retained to deliver asset management and maintenance services.

Estates Intelligence teams utilise the ‘6 As’ Methodology to deliver business benefit by deploying their ‘Viaverse’ platform to enable each A – aggregation, automation, assurance, audit, and analytics all to enable enhanced asset management across client’s portfolio.

About The Role

To work as part of the Systems Support Team across multiple contracts, acting as the initial point of contact for the customer, supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint), business processes, reporting and change requests.

Key Responsibilities

Customer Support and Query Management

Act as initial point of contact for customers, supply chain, and internal teams.

Provide 1st & 2nd line support for IT systems (Concept and SharePoint).

Log, triage, and manage support tickets through to resolution.

Follow ticket update processes to keep customers updated on progress and provide regular updates on issues.

Develop 2nd line support capabilities for in-depth investigations.

Ensure accurate feedback and information to stakeholders.

System Administration and Maintenance

Manage user accounts and access.

Ensure data accuracy and system efficiency.

Support compliance with processes for internal and external audits.

Change Management

Coordinate Change Approvals Board activities.

Triage change requests and support testing.

Maintain accurate updates on change processes.

Continuous Improvement

Identify areas for system and process enhancement.

Drive efficient delivery of contract obligations.

Actively seek opportunities for personal development.

Experience Required

Technical Proficiency

Strong Microsoft Office suite skills (Word, Excel, PowerPoint, Visio).

Experience with multiple bespoke business.

IT systems

• Proficient in creating, triaging, and managing support tickets.
  
  

• Strong team player with excellent communication skills.
  
  

• Familiarity with ITIL practices – ideally ITIL version .
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at KBR, Inc. by 2x

Get notified about new System Support Engineer jobs in Swindon, England, United Kingdom.

Cirencester, England, United Kingdom 4 days ago

Trowbridge, England, United Kingdom 6 days ago

Whitley, England, United Kingdom 1 week ago

Cirencester, England, United Kingdom 3 days ago

Swindon, England, United Kingdom 5 days ago

Sutton, England, United Kingdom 2 months ago

Senior / Technical I.T. Support Engineer

Stroud, England, United Kingdom 6 days ago

Marston, England, United Kingdom 6 days ago

Infrastructure and Applications Support Engineer

Wantage, England, United Kingdom 1 week ago

Cirencester, England, United Kingdom 2 days ago

Swindon, England, United Kingdom 1 week ago

Swindon, England, United Kingdom 4 months ago

Newbury, England, United Kingdom 3 days ago

Corsham, England, United Kingdom 6 days ago

Abingdon-On-Thames, England, United Kingdom 3 weeks ago

Infrastructure Support Engineer (Security Clearance)

Swindon, England, United Kingdom 6 days ago

Didcot, England, United Kingdom 3 days ago

Didcot, England, United Kingdom 5 days ago

Harwell, England, United Kingdom 2 weeks ago

Abingdon-On-Thames, England, United Kingdom 1 month ago

Support / Maintenance Engineer (Mechanical Bias or Multi-skilled) - Commutable from Oxford, Swindon, Cheltenham, Banbury - Various shifts

Witney, England, United Kingdom 2 weeks ago

Swindon, England, United Kingdom 1 week ago

ML Systems Engineer - Up to £75k ID42447

Newbury, England, United Kingdom 4 days ago

Grove, England, United Kingdom 4 days ago

Newbury, England, United Kingdom 6 days ago

Satellite Communications Systems Engineer (Ground Segment)

Swindon, England, United Kingdom 3 months ago

Newbury, England, United Kingdom 6 days ago

Didcot, England, United Kingdom 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.