Join to apply for the Tech Support Engineer(EMEA) role at ProtoPie

This position is based in the UK and will involve working closely with our sales teams, in a hybrid work environment.

Responsibilities

• Efficiently address and resolve technical inquiries from enterprise clients, actively participating in customer calls, offering support in on-premise server setup, and showcasing expertise in enterprise network environments and systems.
• Support sales through product demonstrations, showcasing ProtoPie product technical capabilities, and creating designer-friendly guidelines to aid clients in addressing technical issues.
• Conduct thorough investigations into customer technical issues, performing root cause analysis to identify underlying problems and provide appropriate solutions.
• Collaborate with product engineering teams to escalate complex issues, ensuring that they are resolved efficiently and to the satisfaction of the customer.
• Develop ProtoPie Integration apps (bridge apps) for hardware (different modes of wheel, LED, Knob, etc) and software (Unity/Unreal, IoT home assistant API, Voice API, etc.) for Solution Integrations.

Requirement

• 4+ years of professional experience in software-hardware integrated prototyping and familiarity with,
• Devices: Raspberry Pie, Arduino, Embedded devices (plus)
• Basic scripting abilities: Bash, Batch, JS
• Strong Back end knowledge to work with following to setup and debug issues related to on-premise servers (Please attach your portfolio link to the resume : Git repository(GitHub), blog, or others)
• Networking
• Excellent verbal and written communication skills in English, with the ability to effectively convey complex technical concepts to both technical and non-technical audiences.
• Demonstrated kindness, empathy, and the ability to build strong customer relationships.
• Strong willingness and passion to continuously learn and grow in a fast-paced environment.

Plus

• Experience with AWS, K8S and K8S ecosystem (e.g., Grafana dashboard)
• Good understanding of Rest API development
• Good understanding of the design tools, Figma, Unity, or other UI/UX tools
• Experience with software-hardware integrated prototyping and familiarity with,
• Devices: Embedded devices
• Protocols: CAN/LIN

[How We Work]

Team ProtoPie Works with 5 Company Values

1. Autonomy & Responsibility

We respect everyone’s autonomy while taking responsibility for freedom and for judgment between right and wrong for the company.

2. Communication & Trust

We share information, communicate transparently, and build trust with our colleagues and customers.

3. Integrity

We draw a line between personal and professional lives and work with high moral standards.

We respect each cultural trait and always consider the global market in work.

5. Team Player

We collaborate with colleagues, help others actively, and respect others\' professionalism and authority.

[Benefits and Welfare]

• Welcome Awards: For new joiners, we support KRW 1,000,000 (GBP 600) for buying personal peripherals and items for better work efficiency.
• Desk, Chair, Tablet PC, Mobile, Smartwatch, etc.
• We believe that members’ growth and happiness lead to the team’s growth. We support members in buying books and taking classes they want: language, instrument, anything you want to learn.

3. Healthcare Benefits

• Medical check-ups, Gym, Physical activities, Vision care, Medical treatment (pets included)
• We support internet and mobile expenses to enrich our remote working environment.

5. Congratulations & Condolences

• We support members’ life events both in joy and in sorrow.

[Working Arrangement]

• 10 AM to 7 PM GMT (or CET) recommended
• Full-time position (during the first 3 months—the probation period, the employee will receive 100% of their salary).
• Office: TBD (Remote working until establishment of UK office)

[Hiring Process]

Application → 1st Interview → 2nd Interview → 3rd Interview → Final Offer

• 1st Interviews: Based on your CV and portfolio, you will be invited to a technical round interview via video call.
• 2nd Interviews: If you pass the screening interview, you will be invited to a 2nd interview with internal stakeholders via video call.
• 3rd Interviews: If you pass the 2nd interview, you will be invited to a final interview with the CEO/management via video call.
• All interviews are conducted via video call.
• Interviews may be completed within a day, depending on circumstances.
• The admission may be revoked in case of any false information.
• Should you have any questions, please contact us at job@protopie.io.

StudioXID is dedicated to cultivating a diverse and inclusive workplace. We highly value diversity in our workforce and do not discriminate in our hiring or promotion practices based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability, pregnancy (including breastfeeding), parental status, or any other characteristic protected by law.

As a global company, English proficiency is required for all roles to ensure smooth communication and collaboration across our international teams, unless otherwise stated in the job postings.

Senioritty level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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London, England, United Kingdom