Our client, a leading name in consumer electronics is looking for a Technical & QA Coordinator know in industry as a Service Engineer to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You’ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams.

Key Relationships:

You’ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers.

Key Responsibilities:

Support continuous product improvement with global factories and UK Technical Teams

Drive root-cause analysis and resolution of field issues and customer concerns

Analyse technical repair data and customer returns to influence product development

Create and distribute technical training and documentation

Liaise with 3rd party ASPs and manage spare parts support queries

Prepare clear reports, trackers, technical bulletins and risk assessments

Support product testing, QA trials, and product instruction manual validation

Represent Aftersales at customer/factory reviews and project meetings

Experience:

Minimum 3+ years in White Goods repair and diagnostics

Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens

Gas appliance knowledge is a plus

Skills & Attributes:

Deep understanding of UK white goods aftersales and service models

Strong technical problem-solving, diagnostics, and fault trend analysis

Confident communicator, presenter, and stakeholder manager

Passionate about product quality, safety, and customer satisfaction

Skilled in Excel, PowerPoint; data-driven with a sharp eye for detail

Location: UK-based (travel to customer/factory meetings as needed)