Location: Hybrid / NewcastleReports to: Engineering ManagerType: Full-timeJoin Oak Engage – Where Communication Meets ConnectionAt Oak Engage, we’re on an exciting growth journey—backed by a major investment from NorthEdge to scale our impact and redefine the future of employee engagement. Trusted by some of the UK’s biggest brands, including Aldi, Burger King, and NatWest, we help organisations connect, engage, and empower their people through smarter, more personalised internal communication. With our next stage of expansion underway, we’re building a team of bold, ambitious thinkers ready to make their mark at a high-growth, purpose-driven SaaS company. If you’re looking to shape the future of work and grow alongside a company that’s going places, now’s the time to join Oak.About the RoleWe’re looking for a skilled and customer-focused Technical Implementation Engineer to play a critical role in onboarding new clients and ensuring the successful deployment of Oak’s platform. You'll partner closely with sales, product, and engineering teams—supporting both pre-sales conversations and post-sale implementations to deliver smooth technical onboarding experiences for enterprise customers.You’ll act as the primary technical contact during implementation, owning tasks such as SSO configuration, user provisioning, and data integration. This is a great opportunity for someone who thrives on problem-solving, client interaction, and delivering secure, scalable SaaS solutions.What You’ll DoLead the technical onboarding process for new clients, including configuration, setup, and supportWork alongside pre-sales to assess technical fit and guide integration planningConfigure and deploy authentication protocols including SAML, OAuth, and OpenID ConnectSupport clients with user provisioning, directory syncing (e.g. SCIM, LDAP), and data loadingCollaborate with product, engineering, and customer success to ensure delivery quality and timelinesTroubleshoot integration issues and guide customers through complex configuration challengesDeliver client-facing sessions, technical demos, and clear documentationMaintain high standards of data integrity, privacy, and platform security throughout implementationsWhat We’re Looking ForStrong technical background with hands-on experience in SaaS onboarding or implementation rolesProficient in identity and access management (IAM), including SAML, OAuth, and OpenID ConnectFamiliarity with directory services (LDAP, SCIM) and secure user provisioning practicesComfortable working with RESTful APIs, JSON, XML, and data transformationExperience working in cloud-based environments (Azure, AWS, or GCP)Strong troubleshooting and problem-solving skillsConfident communicator who can simplify complex technical topics for non-technical stakeholdersAble to manage multiple projects and priorities in a fast-paced environmentExperience supporting enterprise-level clients and managing expectations effectivelyExposure to IDPs such as Azure AD/Entra ID, Okta, Ping Identity, etc.Bonus: understanding of data storage, ETL, and hands-on programming knowledge (C# a plus)Why Join Oak?A meaningful role in a mission-led SaaS company with strong growth and product-market fitThe chance to work with household brands and solve real-world enterprise challengesFlexible hybrid or remote working optionsPrivate health insurance, life insurance, and Employee Assistance Programme (EAP)Gym contribution and travel allowanceEnhanced maternity, paternity, and discretionary leaveGenerous holiday policy (25 days + Bank Holidays + additional discretionary days)Regular team socials and a positive, collaborative cultureOur Recruitment ProcessHiring Manager InterviewDeep dive into architecture, problem-solving, and team contributionsAssess communication and curiosityTechnical Task or Live PairingRealistic, time-bound task or live coding sessionUse structured rubric for fairness (avoid freeform “whiteboarding”)"Focus on team collaboration, code quality, and feedback"Peer Technical Panel/Culture Fit / CTO Chat - In person at our NCL HQIncludes cross-functional devs, product manager or designerAssess long-term growth potential and alignment with tech principlesOpportunity for candidate to ask strategic questionsEquality & Diversity at OakAt Oak, we’re committed to building a diverse and inclusive workplace where everyone feels welcome, supported, and able to thrive.We believe that different perspectives make us stronger, and we actively encourage applications from people of all backgrounds, experiences, and identities — including, but not limited to, race, ethnicity, gender, age, disability, sexual orientation, and socio-economic status.We are an equal opportunities employer. All hiring decisions are based on business needs, role requirements, and individual qualifications — without bias or discrimination.If you require any adjustments to the interview process or the role itself to support accessibility, please let us know — we’re happy to help. #J-18808-Ljbffr