Overview

Join to apply for the Technical Service Engineer (fixed term) role at Thermo Fisher Scientific.

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!

Environment: Office. Work Schedule: Standard (Mon-Fri).

Responsibilities

• First-line contact with customers to troubleshoot runs, instrument hardware, software and computer-related problems over the phone and emails focusing on Genetic System platforms such as CE and qPCR.
• Triage function between Technical Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.
• Contributes to achieving specific Global Service & Support (GSS) related targets.
• Works closely with Support and Field Service Engineers to prioritize activities.
• Delivers professional Support and Service activities to provide optimum support to our customers.
• Provides responsive telephone support and generally works to ensure customer success in the use of Instrumentation.
• Ensures response times are met when contacting customers in line with contractual agreement.

Qualifications

• A master’s degree in life science, engineering or related field.
• Proficiency in both verbal and written communication in English, as well as good command of Spanish (additional language skills such as French, German or Italian is a plus).
• Problem solving skills and experience.
• Practical experience in qPCR, Sanger Sequencing or Capillary Electrophoresis.
• Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.

Skills and Abilities

• Effective social skills, both orally and in writing, with customers and colleagues.
• Ability to prioritize tasks and handle time effectively.
• Strong problem-solving abilities.

If we have caught your interest, please apply online with your CV and Motivation Letter, including possible start date and salary expectations.

Type of contract: Fixed term (12 months).

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Training, Consulting, and Customer Service
• Industries: Pharmaceutical Manufacturing and Biotechnology Research