Job Title: Technical Services Engineer Location: Belfast Why join us? If youre looking for a role thats more than just closing tickets, this could be the perfect step in your career. As a Technical Services Engineer, youll be the go-to expert for our customers helping them solve problems, discover solutions, and get the most from our products. No two days are the same: one day you might be deep diving into a bug investigation, and the next youll be working on migrations, onboarding, or creating knowledge base articles that thousands of users rely on. This role is ideal if you: Love solving technical problems while keeping the customer at the heart of everything you do Want exposure to a wide range of technologies and challenges Enjoy working in a collaborative environment where your ideas and input matter Are looking for a clear path for growth in tech support, product engineering, or operations What youll be doing Acting as the primary contact for customer queries across phone, email, and live chat Troubleshooting and owning tickets through to resolution Building strong, positive relationships with customers and colleagues alike Learning the ins and outs of our products and becoming a trusted expert Supporting a wide variety of areas: technical support, migrations, bespoke templates, bug investigations, and more Liaising with internal teams and third parties to ensure smooth and timely solutions Contributing to knowledge base articles and sharing best practice What youll bring Some experience with IT support or a strong technical foundation (graduates welcome!) Familiarity with databases (SQL Server preferred), Windows OS, and Microsoft Office Great communication skills - youre confident, approachable, and customer-focused An organised, proactive approach to solving problems and managing your time A genuine enthusiasm for learning new technologies and developing your skills Nice-to-have (but not essential): SQL Server / report writing Experience with Freshdesk, Intercom, or YouTrack Knowledge of web technologies Why youll love it here Competitive salary + pension 25 days holiday (plus bank holidays) and a 'birthday' holiday Volunteer leave to help support local communities Numerous Health and Wellbeing initiatives from cash plans to mental health support Family is important to us so we offer enhanced maternity and paternity Free Morgage advice Life Assurance and income protection Perks and discounts including Cycle to Work Clear opportunities for career progression, whether you want to go deeper into technical expertise, leadership, or product-focused roles Supportive team culture where collaboration and personal growth are encouraged Exposure to a wide range of technologies and industries