Technical Support Analyst / Modern Workplace Engineer

New Today

Overview

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team.

Responsibilities

  • Experience working within an IT support environment
  • Comfort working within an ITIL framework (incident, request, change, problem).
  • Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).
  • Familiarity with Windows 10/11 desktops, Intune, Autopilot.
  • A knack for explaining tech in plain language, without jargon.
  • Excellent customer service skills both over the phone and in person.
  • This opportunity requires you to work in the office full time (5 days per week).

Nice to have / Desirable

  • Experience with Freshservice (or another ITSM platform).
  • Familiarity with Active Directory and Azure Active Directory basics.
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Location:
City Of London
Job Type:
FullTime
Category:
IT & Technology

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