Technical Helpdesk Engineer - Heating & Plumbing Sector Location: UK & Ireland Support

We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.

Key Responsibilities:

Provide remote technical support via phone and email to customers, installers, and field engineers. Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales. Process warranty claims and engineer dispatches using internal systems. Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies. Resolve technical complaints and warranty-related enquiries. Support promotional activities and ensure accurate CRM/system data. Participate in Saturday support rota and attend occasional training or events.What We're Looking For:

Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience. Background in technical support or field service within the plumbing/heating sector ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus. Excellent communication, fault-finding, and customer service skills. Confident using IT systems and CRM tools. Team player with a proac...