Technical Support Desk Engineer

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Job vacancy - Technical Support Desk Engineer

Position: Technical Support Desk Engineer

Reference: AMacs1709

Location: Guildford

Salary: Dependent on experience

Technical Helpdesk Engineer - Heating & Plumbing Sector
Location: UK & Ireland Support

We're recruiting on behalf of a leading heating and hot water solutions provider, looking for an experienced Technical Helpdesk Engineer to join their support team. This role is ideal for someone with a background in heating, plumbing, or boiler systems who thrives in a problem-solving and customer-facing environment.

Key Responsibilities:

  • Provide remote technical support via phone and email to customers, installers, and field engineers.
  • Troubleshoot issues with domestic boilers and hot water products - pre- and post-sales.
  • Process warranty claims and engineer dispatches using internal systems.
  • Manage product registrations, customer documentation, and maintain data accuracy in line with sustainability policies.
  • Resolve technical complaints and warranty-related enquiries.
  • Support promotional activities and ensure accurate CRM/system data.
  • Participate in Saturday support rota and attend occasional training or events.

    • What We're Looking For:

  • Strong technical knowledge in boilers or heating systems - ideally 5+ years' experience.
  • Background in technical support or field service within the plumbing/heating sector
  • ACS Gas (CCN1, CENWAT) preferred; oil qualifications and heat pump/F-Gas certs a bonus.
  • Excellent communication, fault-finding, and customer service skills.
  • Confident using IT systems and CRM tools.
  • Team player with a proactive, customer-first mindset.

    • This is a great opportunity for someone hands-on in the heating industry looking to transition into a desk-based technical role with ongoing training and support.

    ACS are recruiting for a Technical Support Desk Engineer. If you feel that you have the skills and experience required in this advertisement to be a Technical Support Desk Engineersubmit your CV including an outline of your experience as a Technical Support Desk Engineer. It is always a good idea to include a covering letter outlining your experience as a Technical Support Desk Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Technical Support Desk Engineerrole you desire.

    Reference ID:
    Apply
    Location:
    Guildford
    Job Type:
    FullTime

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