Genetec - Protect the everydayWe are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.Our network, of over 1800 people globally, is made up of diverse individuals who are passionate about their work and open to trying new ideas. We prioritize the success and well-being of our employees, proven by our 2022 Internal Engagement Survey results of 4.4/5.Discover Genetec's work environment and lively culture in this video! The team:We are a community of Technical Support engineers who are committed to satisfy customer needs throughout the EMEA region – a scope encompassing 15+ countries. You will collaborate closely with your colleagues across Sales, R&D, Professional Services, etc., to help provide great service to our customers and support our relationships throughout the region. What your day will look like:Understand Genetec's service contract levelsRespond and ensure timely resolution of customer technical issuesRepresent the image of our company and build trust with customersPerform occasional on-site technical servicesWrite technical documents and articles on recurring incidentsEscalate customer issues through the appropriate channels About you:*We invite you to apply even if you happen to not meet every requirement. We provide training and support to help you reach your full potential within this role*Degree in Computer Science, Electronics, or equivalent experienceCapability to analyze, troubleshoot, and take decisions on a course of actionAbility to collaborate and foster communication internallyAbility to cultivate and maintain customer relationshipsFlexible and adaptable mindset in problem-solving situationsProfessional working level of EnglishKnowledge of additional language considered a major asset Technical expertise:Prior Technical Support or Customer Service experience preferredFamiliarity with Windows operating systems and their key componentsExperience with configuration and troubleshooting of network equipment (switches, routers)Knowledge of networking principles, protocols, and storage solutionsFamiliarity with server virtualization and customer/server architecture Even better if you have these assets:Video surveillance (CCTV, CCTV, IP cameras and encoders, arrays, DVRs, etc.)License plate recognitionAccess control (reader, UTL, wiring, etc.)Knowledge of C#, Visual Basic, VBScript, PowerShell or other similar programming languagesKnowledge of Microsoft SQL ServerGenetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds. 4.5/5 agreed in our 2022 Internal Engagement “People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here.”To learn more about us, visit our website! #J-18808-Ljbffr