Technical Support Engineer (Energy Trading and Risk Management)

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The opportunity

To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group.

You will be responsible for the technical support and account management of key European clients, working closely with both internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution.

We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.

How you´ll make an impact

• Tracking and taking ownership of customer issues/queries and managing through to resolution
• Researching and troubleshooting software issues and providing prompt and accurate customer feedback
• Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
• Organise regular customer meetings and provide status updates to internal and external stakeholders
• Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction

Your background

• Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management.
• Ability to provide an outstanding customer experience for their clients.
• Self-motivated and adaptable.

More about us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out.

We can provide more information during the recruitment process.

Job type Full time

Experience Experienced

Job function Customer Service & Contact Center Operations

Contract Regular

Publication date 2025-06-11

Reference number R0094610

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.