Technical Support Engineer (Energy Trading and Risk Management)

Join to apply for the Technical Support Engineer (Energy Trading and Risk Management) role at Hitachi Energy

The opportunity

To strengthen the Customer Experience team we are looking for a Technical Support Engineer to join our Energy Trading and Risk Management group. You will be responsible for the technical support and account management of key European clients, working closely with internal and external teams to ensure customer success. This will involve tracking and taking ownership of customer issues/queries and managing through to resolution. We are looking for an individual with a passion for creating an exceptional customer experience. An ideal candidate will have excellent customer service, analytic and account management skills along with understanding of C/ETRM applications.

How You’ll Make An Impact

• Tracking and taking ownership of customer issues/queries and managing through to resolution
• Researching and troubleshooting software issues and providing prompt and accurate customer feedback
• Acting as an advocate for the customer and effectively communicating feedback to and from technical teams dispersed globally
• Organise regular customer meetings and provide status updates to internal and external stakeholders
• Manage and own all aspects of customer success, while maintaining a holistic view of customer satisfaction

Your background

• Proven experience (ideally five years plus) working with C/ETRM applications, ideally in a support capacity.
• Excellent English verbal and written communication skills (C1 or B2).
• Strong account management.
• Ability to provide an outstanding customer experience for their clients.
• Self-motivated and adaptable.

More About Us

We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. We can provide more information during the recruitment process.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting

Referrals increase your chances of interviewing at Hitachi Energy by 2x

Get notified about new Technical Support Engineer jobs in Birmingham, England, United Kingdom.