Overview

JOB TITLE: Technical Support Engineer (Field) Graduate

DIVISION: WSD

SITE LOCATION: Telford

REPORTS TO: Lawson Price – Technical Manager

Job Purpose:

Assist the Technical Manager and the broader technical team by providing comprehensive Field Technical customer and internal R&D team support. This multifaceted role requires collaboration across production, quality control, sales, and marketing departments, facilitating professional development opportunities across diverse technical disciplines.

Key Accountabilities

• Collection and compilation of evidence for projects, including new product development and value-added solutions for new build and specification markets.
• Development of technical documentation, including standards, updates to Building Regulations, new products, and emerging market trends.
• Design and implementation of training programs and delivery methodologies.
• Analysis of quality-related issues to identify root causes and deliver corrective and preventive actions.
• Generation of innovative ideas through alternative working methods and or manufacturing processes.

Key Experiences and Skills Required

• Logical research methodologies and data analysis techniques.
• Positive understanding of environmental sustainability initiatives.
• Engagement in quality assurance and quality control processes to drive improvements.
• Prior involvement in evidence-based improvement initiatives.

Desirables Skills, Qualifications and Experience Required

• CAD/CAM knowledge and a mechanical hands-on approach to problem solving
• Appreciation of lean manufacturing principles and an interest in future technological developments
• Manufacturing/engineering or other technical/science-based degree.
• Curious, with a positive approach to self-learning across technical industry sectors.
• Willingness to participate in industry groups and forums and report observations and findings.

Personal Attributes

• • Action orientated – Able to deal with problems in appropriate time frames
• • Driven by results – Decisive, confident addressing problems and opportunities, challenging activities to improve performance, demonstrate willingness to challenge accepted methods and standards
• • Effective communication – Clear concise written and spoken, ability at all levels, customer, supplier and internal
• • Strategic agility – recognition of a changing need and speed of response, rapid reaction to challenges
• • High Standards – demonstrating a motivation to improve standards and thereby making a real difference, challenging inadequate solutions
• • Integrity and trust – demonstrating a sense of commitment to openness, honesty, loyalty and high standards in undertaking the role