Join to apply for the Technical Support Engineer role at Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Job Description

As a Technical Support Engineer you will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or hardware, providing support to customer/users where the product.

You will be based in UK, you will report to the Team Leader, Remote Support.

Your Responsibilities

• Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
• Create and publish knowledgebase articles.
• Provide exceptional customer service from start to resolution for each issue.

The Essentials

• Bachelor's Degree in Electrical or Computer Engineering, Mechanical/Mechatronics Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role) or one year experience with Rockwell Automation or similar products.
• Fluency in English.
• Knowledge of the product range and applications of industrial automation in connection with hardware.
• Knowledge of PLCs, networks, SCADA.
• Team-oriented personality with well-developed communication skills.
• Customer focus.
• Eligibility to live and work in the UK.

The Preferred

• Any additional languages are an advantage.

What We Offer

• Hybrid working model
• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development
• and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Automation Machinery Manufacturing