About Delinea

Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to govern their interactions across the modern enterprise. The platform applies context throughout the identity lifecycle across cloud and traditional infrastructure, data, SaaS applications, and AI. It enables discovery of identities, appropriate access, irregularity detection, and real-time threat response. Deployment is rapid with strong uptime and efficiency. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Join our passionate, global team at Delinea. We value diversity, innovation, and a culture of respect and fairness. If you are ready to push boundaries in security, we want to hear from you.

Apply today to help us achieve our mission.

Summary

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.

Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction. This position reports directly to the Technical Support team manager.

Please note: You will be required to be located in Belfast

What You\'ll Do

• Provide post-sale technical support to customers and partners
• Assess and document reported customer issues
• Formulate and communicate resolution plans
• Gather necessary information and resources
• Investigate and reproduce case scenarios
• Provide clear customer responses and document corrective actions

What You'll Need

• 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
• In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies, Relational databases and SQL language proficiency, .NET applications

What Else

• Troubleshooting and problem deconstruction
• Strong written and verbal English communication skills
• Ability to work diverse, international, customer and team environments
• Able to communicate technical concepts at a professional level in multiple languages is a plus
• Trustworthy, self-motivated, and reliable
• Accountability, transparency, and ownership
• Desire to work in a dynamic and challenging environment
• Organized and methodical with great attention to detail
• Prior or current security clearance - a plus

Why work at Delinea?

• We\'re passionate problem-solvers helping the world\'s largest organizations protect what matters most: their human and machine identities.
• We invest in people who are smart, self-motivated, and collaborative.
• Meaningful work, a culture of innovation and great career progression are offered.

Core values

• Spirited
• Trust
• Respect
• Ownership
• Nimble
• Global

We weave these core values into day-to-day actions and our hiring, evaluation, and promotion processes to cultivate a collaborative environment.

We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare, pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.