Position: Technical Support Engineer

Location: Redhill, Surrey – Hybrid (Up to 6 Days/Month Remote)

About the Role: This position forms a vital part of a global technical support team delivering expert-level service across satellite communications,

cybersecurity, and IT systems. Based in Redruth, Cornwall, with up to six days of remote work per month, the role involves both 2nd line support and hands-on responsibility for fault resolution across a wide range of technologies.

Working in a fast-paced, shift-based environment, you’ll be involved in supporting critical infrastructure for a worldwide customer base. The role demands both a methodical technical mindset and strong customer service skills, ensuring issues are resolved efficiently and thoroughly documented.

The successful candidate will also support internal infrastructure, including IT hosting and security systems, backup recovery, telephony equipment, and Freshdesk ticket management. The ability to learn rapidly, remain calm under pressure, and work collaboratively with shift colleagues is essential.

Client: Our client provides secure satellite and radio communication services to maritime, enterprise, and government sectors across the globe. Operating in multiple countries, including across Europe, Singapore, and the USA, the organisation employs approximately 250 people worldwide.

Industry Sector: SatCom, Maritime

What You’ll Do:

• Deliver 2nd line support for satellite, IT, and network infrastructure across a 24/7 global customer base
• Handle routing, switching, and RF troubleshooting issues on remote and local systems
• Resolve satellite-related faults and interpret satellite link statistics to support problem-solving
• Proactively monitor technical systems, respond to alerts, and escalate incidents as necessary
• Manage internal systems, including antivirus, patching, backups, telephony, and email
• Log and manage support tickets accurately in Freshdesk
• Take part in the 24/7 on-call IT support rota as needed
• Maintain up-to-date knowledge of services and systems, sharing expertise with colleagues
• Contribute to process improvement initiatives and ensure compliance with quality and safety standards

What We’ll Expect:

Mandatory:

• Strong customer service orientation with excellent communication skills
• Proactive and methodical approach to problem-solving
• Demonstrated ability to work independently and as part of a shift-based team
• Willingness and ability to learn new systems and products quickly

Desirable:

• Experience in network operations, IT support or technical customer service
• Exposure to MOD equipment or secure communications environments
• Familiarity with VSAT, Inmarsat, Intellian, Seatel, Iridium or Thuraya systems
• IP networking knowledge or certifications (e.g. CCNA, JNCIA)

What We Offer:

• An opportunity to work with cutting-edge satellite and IT solutions
• A collaborative and supportive team environment
• Structured training and development opportunities
• A chance to contribute to mission-critical global communication systems

Application Process: Please submit your CV and a cover letter outlining your relevant experience and qualifications.

Equal Opportunity Employer: We are committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Contact Person: Elvis Eckardt