Purpose

ACSUK Ltd. has a vacancy for a 1st Line Technical Support Engineer to join our busy IT Team. You will support users and systems predominantly on HP hardware and a Microsoft environment. You will need to diagnose and troubleshoot software or hardware problems, help users by installing or configuring applications.

The IT team is based within our Bournemouth offices; however, we also support our large Cambridge facility where you will be supporting our users and systems. This will also include visiting Bournemouth fortnightly if required.

Key Responsibilities

* Install, configure, troubleshoot, support and maintain all IT equipment.

* Provide support for business applications, troubleshooting software and hardware liaising with suppliers where necessary.

* Provide advanced support for Microsoft Windows and Microsoft Office.

* Maintain and support Email, Web browsing security, Anti-Virus systems and Windows Update Services.

* Diagnose and troubleshoot technical issues, including account setup and network configuration.

* Ask customers targeted questions to quickly understand the root cause of a problem.

* Track computer system issues through to resolution, within agreed time limits.

* Talk clients through a series of actions, either via phone, email or chat.

* Properly escalate unresolved issues to appropriate internal teams (e.g. senior engineers or software developers)

* Provide prompt...