Insight Global is hiring a Technical Support Engineer on behalf of a global leader in high-performance gaming gear, trusted by gamers worldwide for its cutting-edge technology and immersive experiences. In this role, you’ll be at the heart of the customer journey, delivering expert support for a premium line of gaming accessories. As the first point of contact, you’ll troubleshoot technical issues, answer product-related questions, and help users get the most out of their gear — all while providing a smooth, engaging support experience. You’ll represent the brand directly, so being personable, positive, and proactive is key to building lasting trust and loyalty with every interaction.

Must haves: Fluent in French and English (spoken and written) Basic technical knowledge (e.g. PC setup, peripherals) Enthusiasm and willingness to learn Comfortable with high-volume ticket handling (50–60/day) Able to troubleshoot basic hardware/software issues - basic level of understanding

Plusses: Additional European languages (Turkish, French, German etc.) Familiarity with Microsoft Dynamics CRM Passion for gaming and active in gaming communities Understanding of gaming peripherals (keyboards, headsets, ...