Overview

Technical Support Engineer - (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £24,570 base + up to £3,000 annual bonus
Start Date: Autumn 2025 intake

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role across our both our technical support desk and provide ad hoc support to our specialist print service. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

Responsibilities

• Act as a key part of our 1st Line Support Team, resolving technical queries from customers
• Capture, categorise and escalate software support tickets in line with SLAs
• Work closely with our technical and development teams to resolve live issues
• Support customer system setup and configuration under guidance
• Contribute to product testing, customer feedback and continuous improvement initiatives
• On an ad hoc basis, oversee the day-to-day print jobs within our Secure Print Service
• Ensure certification print jobs are completed accurately, on time, and to exceptionally high standards

Requirements

• What We're Looking For: Interest or experience in IT support, application support, or operational roles
• Confident working with technical systems (training provided)
• Comfortable with data handling and Microsoft 365 tools
• Excellent communication and customer service skills
• Process-driven mindset and attention to detail
• Problem-solving approach with the ability to work independently
• Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
• Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
• Strong organisational, attention to detail and administrative skills

Benefits

• £24,570 starting salary + £3,000 annual bonus
• Full training and structured development plan
• Clear progression routes into either Technical Engineering, Account Management or operations roles
• Opportunities to specialise in application support, system configuration, software testing or service delivery
• 25 days holiday + bank holidays
• Bonus scheme and regular incentives
• Onsite gym, parking, essentials-stocked kitchen, and team socials
• A varied, customer-facing role with real impact and responsibility

About Us

Advanced Secure Technologies is a Cardiff-based leader in secure digital credentials, working with top universities and awarding bodies across the UK and globally. We're expanding fast, and our culture is built on teamwork, ambition and innovation.

Please note we are a fully onsite company based in St Mellons, Cardiff.