Technical Support Engineer

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Technical Support Engineer page is loaded## Technical Support Engineerremote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 11 Days Agojob requisition id: JR001175We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you’re with us), and a matched pension scheme, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have one charity day allocated to support a cause that matters to you.About you:**As a Technical Support Engineer you will be accountable for working with a case load of customers. You will get a buzz from helping people, be customer centric whilst having strong analytical and problem solving skills, being passionate about how our software can make our customers businesses better, through solving business critical problems. You will have a technical background, be a creative thinker and be solution focused.****Day to day you will:*** Support and guide UK-based recruitment agencies, helping them maximize their experience with payroll software across multiple products.* Deliver top-tier customer service via web tickets, chat, and phone, solving queries in line with Milestones (SLA’s) to ensure fast, effective resolutions.* Record and manage cases meticulously, escalating when needed, while ensuring accurate tracking of each query and solution.* Proactively improve the customer experience, identifying trends and challenges to create innovative solutions and enhance service quality.* Collaborate with teams and promote resources like the Access Customer Success Portal, ensuring high-quality service while driving continuous improvements.Your skills and experience will likely include;* **Essential UK payroll experience** (CIPP certification or equivalent) with a strong understanding of payroll systems and processes.* **Tech-savvy and quick to learn**, with the ability to dive into new software and debug tools, grasping technical concepts and product features fast.* **Solid SQL knowledge**, including scripting and database structures, allowing you to troubleshoot and optimize efficiently.* **Proactive and adaptable**, able to manage shifting priorities while maintaining high standards and delivering value to the business.* **Clear, confident communicator**, with a calm, professional approach to both customers and the team, delivering results with enthusiasm and a collaborative mindset.The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity.Love Work. Love Life. Be You.remote type: Hybridlocations: Loughborough (Headquarters)time type: Full timeposted on: Posted 12 Days Ago #J-18808-Ljbffr
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Location:
Loughborough
Job Type:
FullTime
Category:
IT & Technology

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