Overview

Technical Support Engineer - Warwick. Telent Technology Services Ltd seeks a 1st Line Support Engineer to join a 24x7 System Management Team supporting TPCMS. The role involves on-site and on-call support, a 12-hour shift rotation, and contributing to a continuous improvement program to deliver secure and reliable services to customers.

Responsibilities

• Configuration and replacement of data centre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts while maintaining system operation.
• Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
• Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team.
• Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
• Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
• Ensure all Service Level Agreement targets are exceeded.
• Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.

Who you are / Qualifications

• Organized, proactive and diligent 1st Line Support Engineer with a focus on solution-finding and teamwork. This role is suited for someone looking to grow in IT support.
• Adaptable with strong communication skills to thrive in a 12-hour shift rotation.
• Willingness to develop technical experience and contribute to the team\'s success.
• Key Requirements:
  • Vendor certification in VMware, MS Windows System Support, Cisco (LAN/WAN), Juniper, IP Trade.
  • McAfee SIEM Security knowledge.
  • IT / ICT further education.

What we offer

• 34 days holiday, including public holidays, with option to buy or sell days annually, or 26 days plus public holidays with buy/sell option.
• Company pension scheme.
• A range of family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants and shopping with Telent Reward scheme.

Learn more about Telent: Telent Video.