Technical Support Engineer

1 Days Old

Are you passionate about quality, coaching, and technical excellence?Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?We’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.What You’ll Be DoingSupport InstallersCoach & Train Engineers in the FieldConduct Quality Audits and ensure installations meet high standardsRoot Cause Analysis (RCA) – identify issues, implement real fixesProvide Actionable Feedback to the Business and Field TeamsDeliver Training & Mentorship for new EngineersSign Off Engineers’ Competence post-trainingSupport Large or Complex Installations as the technical leadHelp Develop Training Materials, Online Courses, and Best Practice ManualsAudit Customer Aftercare Services and provide coaching where neededWhat You Need To Bring:Knowledge of garage doors, components, and installationSkilled in troubleshooting & fault diagnosisExperience in performance coaching and auditingExcellent communication, especially when working remotelySelf-motivated, solutions-driven, and a team playerPassion for customer service and exceeding expectationsWhy Join ?Be part of a fast-growing, respected brandMake a real impact on product quality and customer satisfactionCollaborate with a passionate, expert teamOpportunities for career growth and continuous learning #J-18808-Ljbffr
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Location:
Cambridge, England, United Kingdom
Job Type:
FullTime

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