Overview

Water Utility Company based in Yorkshire region of England.

Technical Support Engineer – Product & Process team at Yorkshire Water

Location & Work Type

Location: The role will be based at Cottingham Treatment works, covering multiple WTWs and other operational assets in the Hull and Driffield geographical area.

Work type: 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota.

About the Role

We have an exciting opportunity for a Technical Support Engineer to join the Product & Process team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.

What We Do

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. We look after communities, protect the environment, and plan to look after Yorkshire's water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region's health, wellbeing, and prosperity. New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Product & Process function are a key part of how we plan to meet the changing expectations of customers and regulators. As a Technical Support Engineer you will play a vital role in ensuring our Product and Process Team meets and exceeds targets and critical business performance measures. Help us achieve world-class asset and operational excellence across all area assets!

Where You Fit In

As our Technical Support Engineer you will:

• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Resolve high priority, complex and emergency problems as well as driving performance to achieve Balanced Scorecard and financial performance.
• Manage incidents and environmental risks across the Production area.
• Act as a liaison between operations and key internal departments.
• Assist with regulatory and external audits, ensuring compliance at all sites.
• Verify and investigate asset performance shortfalls using RCA approach.
• Support capital scheme delivery and manage small capital and revenue schemes.
• Collaborate with the central team to ensure optimal asset maintenance.
• Support RCA investigations and action plan management.
• Support other production areas where needed.

Skills & Qualifications

What Skills & Qualifications You Will Need

• Technical understanding of water treatment plants and processes.
• Analytical and fault diagnosis of water treatment processes.
• Rigorous attention to detail to ensure right first time performance.
• Experience in technical support and operational management.
• Analytical and fault diagnosis of water treatment processes.
• Strong understanding of health and safety policies and risk assessment procedures.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Ability to resolve high-priority and complex problems, with experience of incident management and asset failure recovery.
• Proactive approach to environmental risk management and regulatory compliance.
• Proficient in the use of IT including Microsoft 365. Ideally experience of EDMS, KAM, A12, AIB Schematics, SAP Production, Safeguard, SCADA and RTS.
• Developing and maintaining effective internal and external relationships.

Additional Information

Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible working patterns and job share options (when we can), to help you make the best of both your work and home life. We know that juggling childcare responsibilities or getting that ideal work/life balance isn't always easy!

Do we sound like your cup of tea?

If you are experienced in Operational Utilities and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Closing & Recruitment

Closing date: 10th October 2025

Interviews - W/C 20th October 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

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