Join to apply for the Technical Support Engineer role at CUPONING PULICIDAD S.L.

Location: Thornton Steward Water Treatment Works (WTW), covering multiple WTWs and other operational assets in the Dales area. Work type: 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota.

Overview

Hello! Thanks for stopping by. This role supports Yorkshire Water’s Product & Process team and contributes to delivering high-quality service to customers and maintaining assets across the region. The role emphasizes collaboration with Process Engineers, Resource Engineers, and other teams to meet targets and performance measures.

Responsibilities

• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Resolve high-priority, complex and emergency problems and drive performance to meet Balanced Scorecard and financial targets.
• Manage incidents and environmental risks across the Production area.
• Act as a liaison between operations and key internal departments.
• Assist with regulatory and external audits, ensuring site compliance.
• Verify and investigate asset performance shortfalls using root cause analysis (RCA).
• Support capital scheme delivery and manage small capital and revenue schemes.
• Collaborate with the central team to ensure optimal asset maintenance.
• Support RCA investigations and action plan management.
• Support other production areas where needed.

What Skills & Qualifications You Will Need

• Technical understanding of water treatment plants and processes.
• Analytical and fault diagnosis skills for water treatment processes.
• Rigorous attention to detail to ensure right-first-time performance.
• Experience in technical support and operational management.
• Strong understanding of health and safety policies and risk assessment procedures.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Ability to resolve high-priority and complex problems with incident management and asset failure recovery experience.
• Proactive approach to environmental risk management and regulatory compliance.
• Proficient use of IT, including Microsoft 365; experience with EDMS, KAM, A12, AIB Schematics, SAP Production, Safeguard, SCADA and RTS is desirable.
• Developing and maintaining effective internal and external relationships.

Benefits

• Competitive salary (£42,840 - £53,550, depending on experience).
• Company car benefit.
• Annual incentive bonus (up to £1,000 for the performance year).
• Attractive pension scheme (up to 12% employer contribution).
• Development opportunities in line with the Technical Support Engineer progression plan.
• 25 days annual leave plus bank holidays, plus an extra wellness day.
• Life assurance cover of 4 times pensionable salary.
• Health and other voluntary benefits including health cash plan, critical illness insurance, dental insurance, life assurance flex, and partner cover.
• Retail savings scheme, Online GP service, cycle-to-work, gym discounts, and more.

Additional information

Closing date: 3 October 2025. Interviews expected W/C 13 October 2025. Pre-employment checks may include a Basic Disclosure Check and, depending on the role, security vetting. All roles may require medical questionnaires or medicals. We are committed to accessibility and reasonable adjustments during the recruitment process. Kelda Group reserve the right to close the position earlier if needed.