Your new company Are you a technically skilled problem-solver with a passion for delivering exceptional customer support? A global organisation is seeking a Technical Support Engineer. To join their dynamic team. This is a fantastic opportunity to work in a collaborative environment where your expertise will directly impact customer satisfaction and product success. Your new role In this hands-on support role, you'll be the first point of contact for customers experiencing technical issues. Whether it's a bug, a data sync issue, or a usability question, you'll investigate, troubleshoot, and resolve-or escalate-each case with care and clarity.

Respond to inbound support requests from external customers Diagnose and resolve issues related to app functionality, data, or integrations Offer alternative solutions or escalate complex cases to senior developers Communicate clearly and consistently with customers throughout the process Document findings and contribute to internal knowledge sharing Collaborate with the wider support and development teams to improve the product What you'll need to be successful

A degree in Computer Science or a related field (B.Sc. or M.Sc.) A strong interest in coding and software development Experience or familiarity with one or more of the following: PHP, JavaScript, .NET, Java, Python, or C# Excellent communication skills and a customer-first mindset A methodical, detail-oriented approa...