Overview

Technical Support Engineer (Service Department) – Worcester Based

A GBP 16.05 – 20.40/hr (c. A GBP 31k – 39k). Band 7 – 9 (DOE).

Job description for a technical role supporting customers and breakdown/service engineers across the UK, with occasional field travel. Office-based; ideal for a Midlands-based candidate to support field colleagues and develop machine tool experience within the UK Service Department (UK Sales) for the Spares Department, reporting to the UK Service Manager.

Responsibilities

• Support customers and field engineers across the country; may involve occasional field support and UK travel.
• Build on machine tool experience and become a key member of the Technical Support Team.
• Create incidents for workflow within the team and identify parts from current manuals.
• Assist in fault diagnosis and understand Mazak product range and machine structures.

Essential Qualifications

• Engineer with electrical or mechanical knowledge and understanding of Mazak machine tools.
• Experience of Mazatrol controls, machine operations and axis movements.
• Understanding of Mazak product range of machines.
• Experience of fault diagnosis.
• Understanding mechanical drawings and schematic electrical drawings.
• Understanding structure of machines and how they work.
• Ability to work alongside current engineers supporting customer requirements.
• Identification of parts from current manuals.
• Creating incidents for workflow within the team.
• Able to find part numbers for mechanical and electrical items.

Desirable Criteria

• Knowledge of Windows-based applications.
• Team player with a can-do attitude.
• Ability to communicate with customers at all levels and excellent telephone manner.
• Flexible working approach to meet demand (including overtime if required).

Benefits & Rewards

• Join a successful, multinational manufacturing company.
• Excellent career potential.
• 25 days holiday plus bank holidays.
• Two salary life insurance package and wellbeing programmes.
• Aviva pension.
• Free uniform and free parking.
• Subsidised on-site restaurant.
• Working hours: Monday to Friday 8:15 am to 4:30 pm.
• Overtime is paid at Time 1/3 for the first 2 hours, then Time 1/2 thereafter; Saturday is Time 1/2 and Sunday Double Time.

If this Technical Support Engineer role sounds like the right opportunity, please call to discuss or apply. CVs will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.