Technical Support Engineer

New Today

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?\nWe’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.\nWhat You’ll Be Doing:\n * Support our Installers\n * Coach & Train Engineers in the Field\n * Conduct Quality Audits and ensure installations meet high standards\n * Root Cause Analysis (RCA) – identify issues, implement real fixes\n * Provide Actionable Feedback to the Business and Field Teams\n * Deliver Training & Mentorship for new Engineers\n * Sign Off Engineers’ Competence post-training\n * Support Large or Complex Installations as the technical lead\n * Help Develop Training Materials, Online Courses, and Best Practice Manuals\n * Audit Customer Aftercare Services and provide coaching where needed\nWhat You Bring:\n * Knowledge of garage doors, components, and installation\n * Skilled in troubleshooting & fault diagnosis\n * Experience in performance coaching and auditing\n * Excellent communication, especially when working remotely\n * Self-motivated, solutions-driven, and a team player\n * Passion for customer service and exceeding expectations\nWhy Join ?\n * Be part of a fast-growing, respected brand\n * Make a real impact on product quality and customer satisfaction\n * Collaborate with a passionate, expert team\n * Opportunities for career growth and continuous learning
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Location:
Nottingham
Job Type:
FullTime
Category:
Engineer, Support Engineer, Technical Support, Technical, Engineering

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