Technical Support Specialist / Project Engineer

Ground Support Labs helps brands enhance their image and vision through digital technology. Our platform builds a deep connection between clients and their consumers using digital signage and customer experience technologies. We have deployed and supported over $50M worth of technology in more than 45 countries for retail, government, automotive, and corporate customers. Our “one stop shop” approach ensures a cohesive and seamless management and delivery of content, which boosts advertising revenue and provides intelligence-led support through our Network Operations Centre (NOC).

Role Description

This is a full-time role for a Technical Support Specialist with extensive IT, Networking, and some coding/programming experience. The Technical Support Specialist will be responsible for providing technical support to customers, troubleshooting hardware and software issues, and ensuring the smooth functioning of digital signage environments. Responsibilities include installing and configuring computer and display systems, diagnosing faults, and solving technical problems. The role also involves generating API/Interface scripts/code for monitoring and remote management of systems.

Qualifications

• Technical support and troubleshooting experience with hardware and software
• Developing interface/API scripts and code to exercise equipment monitoring and controls
• Proficiency in installing and configuring computer systems
• Excellent problem-solving skills and attention to detail
• Strong communication skills and the ability to train users
• Experience with remote desktop support tools and technologies
• Ability to work independently and manage multiple tasks effectively
• Experience in the digital signage technology or customer experience industry is a plus
• Bachelor's degree in Computer Science, Information Technology, or related field

The position is based in Essex, UK. All applicants must be commutable to Essex - no visa sponsorship.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology