*Job Description*

*Job Title: Telecare Advisor (Technical and Engineering support – Telecare Installations)*

*Reports to: Technical Manager*

*Role Type: Permanent*

*Hours: 40 hours p/w*

*Location: Community-based across service areas (travel required)*

*Responsible for: No direct reports*

*Purpose of the Role: *To deliver high-quality assessment, installation, maintenance, and collection of telecare and assistive technology equipment in service users’ home environments. This role plays a vital part in enabling vulnerable individuals to live independently and safely. A caring, person-centred approach is essential, as the service provided is often life changing.

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*Key Responsibilities:*

* Conduct person-centred assessments to identify appropriate telecare solutions. * Design and install bespoke telecare packages tailored to individual needs. * Install, test, maintain, and collect telecare and assistive technology equipment in line with service protocols and safety standards. * Provide clear, compassionate training and guidance to service users and/or carers on equipment use. * Complete accurate records of installations, assessments, and service visits using REDi or other systems. * Respond to urgent service requests and support rapid mobilisation efforts when required. * Maintain and manage van stock, tools, and equipment, ensuring all are in good working order. * Liaise with internal teams and external partners to ensure seamless service delivery. * Identify and escalate safeguarding concerns in line with policy. * Promote the organisation’s values and maintain professional conduct at all times.

*Daily Responsibilities:*

* Travel to scheduled appointments across the service area. * Follow planned schedules and only deviate with management approval. * Communicate with clients and the office to provide updates and ensure smooth workflow. * Ensure tools, tablets, lone worker devices, and mobile phones are charged, secure, and functional. * Maintain a clean, presentable van and professional appearance, including valid ID and uniform.

*Weekly Responsibilities:*

* Conduct full van maintenance checks. * Attend scheduled stock replenishment sessions.

*Monthly Responsibilities: *

* Complete van stock audits and report discrepancies.

*Other responsibilities:*

* Support the wider telecare team during peak periods or special projects. * Notify management of any changes to your driving licence or equipment issues. * Undertake any other duties as required by management.

*Required Qualifications and Experience:*

* Experience in installing telecare or similar assistive technology. * Strong technical troubleshooting and problem-solving skills. * Understanding of safeguarding procedures and lone working practices. * Ability to work independently and manage time effectively. * Full UK driving license and willingness to travel.

*Desirable:*

* Formal qualification in electrical or electronic engineering. * Experience in health or social care environments. * Knowledge of GDPR and data protection compliance.

*Values and Competencies:*

* Commitment to dignity, respect, and person-centred care. * Reliability, integrity, and accountability. * Flexibility and responsiveness to service needs. * Willingness to engage in ongoing training and development.

*Safeguarding:*

* Enhanced DBS check required prior to appointment. * Mandatory safeguarding and lone working training provided.

*Person Specification – Telecare Advisor*

*Essential Criteria*

*To be successful in this role, candidates must demonstrate:*

* Proven experience in installing telecare or similar assistive technology equipment. * A strong understanding of safeguarding principles and procedures, with the ability to identify and escalate concerns appropriately. * The ability to work independently in the homes of vulnerable individuals, often as a lone worker. * Technical troubleshooting and problem-solving skills, particularly in relation to electronic or assistive technology. * Clear and confident communication skills, with the ability to explain equipment use to service users in a patient and supportive manner. * A commitment to maintaining confidentiality and upholding professional boundaries at all times. * A full UK driving licence and a willingness to travel across the service area.

*Desirable Criteria*

*While not essential, the following would be advantageous:*

* A formal qualification in electrical or electronic engineering. * Previous experience working in health or social care settings, particularly with vulnerable adults. * Knowledge of GDPR and data protection compliance in relation to service user information. * Experience in customer service or community-based roles where empathy and communication were key.

*Values and Competencies*

*We are looking for individuals who:*

* Align with our organisational values of dignity, respect, and person-centred care. * Are committed to safeguarding and promoting the welfare of vulnerable adults. * Demonstrate reliability, integrity, and accountability in all aspects of their work. * Are flexible and responsive, able to adapt to urgent service needs or changes in schedule. * Show a willingness to learn, grow, and engage in ongoing professional development.

*Safeguarding and Compliance*

* All appointments are subject to an enhanced DBS check. * Successful candidates will be required to complete mandatory training in safeguarding adults and lone working procedures.

Job Types: Full-time, Permanent

Pay: £26,255.00 per year

Benefits: * Additional leave * Company car * Cycle to work scheme * Health & wellbeing programme * Sick pay * Store discount

Experience: * Working with vulnerable people: 2 years (required)

Licence/Certification: * Full UK Driving Licence (Manual) (required)

Work authorisation: * United Kingdom (required)

Work Location: In person