CX Platform Deployment Engineer (Telecom Engineer VoIP Focus) | Remote, UK

Overview: Your Fast-Track to Enterprise CCaaS

Are you an ambitious Telecom Engineer or VoIP Specialist looking for a definitive career pivot into the high-growth world of Contact Centre (CX) Platforms?

We are searching for a motivated individual to join a market-leading CCaaS (Contact Centre as a Service) provider. This isn't just a basic voice role; you will be deploying cutting-edge CX Platforms—unified ecosystems that integrate contact centre functions with CRM, data, and next-generation AI software.

Unmatched Career Progression: Your success is guaranteed. You will be directly mentored by a Senior Deployment Engineer who started in this exact role just 18 months ago and has already achieved multiple promotions and significant pay increases. We will provide full, certified training to rapidly upskill you in enterprise CCaaS.

Key Deployment & Technology Focus

As a CX Platform Deployment Engineer, your technical expertise will be vital in delivering complex, large-scale solutions (thousands of users) that drive business outcomes.

* VoIP Core & Integration: Leverage your foundational skills in VoIP and business telephony solutions (such as Gamma, 3CX, 8x8, Mitel, Avaya etc.). You will ensure seamless voice carrier integration and successful migration from legacy UCaaS systems enterprise grade CCaaS cloud platforms.

* CCaaS Platform Expertise: Receive training and rapidly gain experience deploying major cloud-based Contact Centre platforms, including RingCentral, Zoom Contact Centre, and GoTo (specifically their CX offerings).

* AI Implementation: Work hands-on with market-leading AI software, configuring advanced features like intent recognition, self-service automation, and agent assist to build a truly modern customer journey.

* Enterprise CX Delivery: Design and implement intelligent routing, IVR, and omnichannel configurations, ensuring the stability and performance (QoS) of large-scale CX deployments.

* Technical Mentorship: Benefit from one-to-one mentorship, learning best practices for deploying integrated CX Platforms in the enterprise space.

Candidate Profile (Keywords & Experience)

We are looking for a highly motivated Telecom Engineer with demonstrable experience in the following key areas:

* Required Technical Skills: Proven experience with VoIP and IP Telephony (SIP, RTP protocols). Strong understanding of network design principles relevant to cloud voice solutions. Experience in a B2B or client-facing deployment environment.

* Desired Systems Experience: Prior hands-on experience deploying or managing systems such as Gamma, 3CX, 8x8, Mitel, or Cisco/Avaya voice solutions is highly advantageous.

* Mindset: A strong interest in the latest AI, Automation, and Cloud Communications technology, with a genuine hunger for rapid career development within the CCaaS/CX sector.

Salary, Benefits, & Location

* Base Salary: A competitive starting salary of £36,000 per annum.

* Rapid Progression: Clear, structured career path with guaranteed salary increases and promotion opportunities upon training completion and successful project delivery.

* Training Investment: Full, certified training on major CCaaS and CX platforms is provided.

* Work/Life Balance: This is a fully remote role, offering great flexibility.

* Location: We welcome applications from anywhere in the UK, provided you have easy travel access to Manchester or London for occasional team or client meetings.

Ready to accelerate your career in the most exciting area of telecoms? Apply today to become our next CX Platform success story