Key Responsibilities

• Deliver both on-site and remote IT support for educational settings, ensuring optimal operation of Windows, iOS, and Google devices.
• Act as the first point of contact for technical support tickets, resolving issues promptly and escalating when needed.
• Configure and deploy hardware and software, including workstations, tablets, laptops, drivers, and printers tailored to school environments.
• Support Office 365 administration including user management, email setup, licensing, and basic troubleshooting.
• Collaborate effectively with customers, internal teams, and third-party suppliers to maintain high service standards and strong customer relationships.

Ideal Candidate Profile

• Proficient in Windows Server (), Hyper-V, Active Directory, Group Policy, DHCP, and MFA.
• Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite.
• Experienced with Switches, VLANs, wireless technologies, Mobile Device Management (MDM), and school systems such as CCTV and digital signage.
• Effective communicator with excellent problem-solving capability and mentoring skills.
• Calm, organised, flexible, and capable of travel with a full driving licence.
• Equipped for hybrid working, including home working setup.

Benefits Include

• 28 days annual leave plus bank holidays, increasing to 31 days after five years of service.
• Additional leave options including compassionate, emergency, pregnancy-related sickness, and disability leave for appointments.
• Pension scheme with 10% employer contribution.
• Life assurance.
• Cycle to Work scheme.
• Annual company bonus opportunity.
• Learning and development opportunities including academic sponsorship.
• Occupational sick, maternity, and adoption pay.
• Employee rewards platform offering savings, discounts, and cashback.
• Paid leave for volunteering, especially school governance roles.
• Hybrid flexible working with commuting expense support.
• Access to Employee Assistance Programme, including counselling.
• Mental Health First Aiders.
• Modern office facilities.

Employment Details

• Contract: Permanent.
• Hours: 37 hours per week, 52 weeks per year.
• Salary: £28,000 FTE.
• Location: On-site at secondary school in St Albans with occasional attendance at office or other sites as business needs evolve.
• Closing date: Applications reviewed as received, early application advised.
• Interview process: Initial remote MS Teams interview followed by face-to-face interview stage.