Overview

I am currently working with a national MSP who are seeking a Tier 3 SOC Engineer to work within their SOC team, supporting their customers networks using the companies toolsets and processes. You will be providing technical support for a variety of products and services with the main focus of Managed Networks and Security, Unified Communication and fixed connectivity supplied to our customers.

Key Responsibilities

• Remotely support and identify issues affecting customer systems and services, then perform top-tier diagnosis with a view to resolution or further escalation.
• Provide an escalation route within SOC for Tier 1, Tier 2 and Tier 3 support functions.
• Resolution of full range of technical support issues.
• Provide proactive monitoring and management of services to all customers.
• Ensure that all company processes, procedures, and standards are adhered to at all times.
• Provide ownership of operational processes and escalate issues to internal support teams (such as Technical Services and PMO) as and when required.
• Work with the ISOC Tier 2 Team Leader to provide mentoring to ISOC Tier 2 Core engineers.

Ideal background

• A minimum of five years providing network/security solutions in a technical support role to a high technical level.
• Experience with the advanced functionality of networking equipment, i.e. Routers, Switches, Firewalls, wide area communications, cloud compute and security, SDN's.
• Experience of the following vendor products: Check Point, Juniper, Cisco, Palo Alto, Aruba.
• Expert knowledge of connectivity technologies (LAN/WAN/Wireless/SD-WAN).
• Advanced Experience in configuring and troubleshooting networking protocols.
• Expert understanding of practical application of VLANs, switching, and routing.
• Willingness to learn new technologies using self-learning and dedicated training techniques.
• Working under pressure, multitasking between simultaneous projects and responding to deadlines.
• Operational experience of Wireless technologies is required.
• Operational experience of shared compute and virtualisation technologies is desirable.

Qualifications

• Cisco CCIE
• Aruba CCCP
• Expert level Radius experience, including Cisco ISE, Aruba ClearPass

Key requirements

• Willing to work in a varying shift pattern including week-ends, bank holidays and out of hours.
• All employees are subject to Enhanced DBS check during probation period.
• The role will require NPPV3 and/or SC clearance in order to support key customers.

Please apply for consideration